Terms of service

1. Your agreement with us

These terms, together with your order or quote and our privacy policy, make up the agreement between you and us. If you have signed a separate agreement, purchase terms or data privacy agreement with us, that document comes first wherever it differs from these terms.

2. The service

BellFlo helps school staff run dismissal: the car line, buses, holds, records and reports, and, if included in your order, family notifications and connections to your district's systems. We may improve and change the service over time; we won't remove a main feature you rely on during your subscription term without telling you in advance.

BellFlo is a tool for your staff. Your staff remain responsible for supervising students and for deciding when and to whom each child is released, following your school's own procedures. If a device, the network or the service is unavailable, use your school's backup procedure (for example the printed bus lists).

3. Accounts and devices

• Accounts are by invitation only. You decide who has access and remove access when someone leaves.
• Keep passwords, PINs, authenticator apps and enrolled devices secure, and don't share accounts. Tell us promptly if you suspect someone has used an account or device without permission.
• You are responsible for what happens under your accounts, except where it is caused by our failure to meet these terms.

4. Your data

• You own the information you or your systems put into the service ("your data"). You give us permission to use it only to provide the service and support to you, as described in our privacy policy.
• We act as a school official under FERPA, under your direct control. We don't sell your data, use it for advertising, or use it for any purpose you haven't asked for.
• You confirm that you may share the information you put into the service, and that you have given any notices or obtained any consents the law requires of you.
• You can export your records (CSV) while your subscription is active. When it ends, we delete all of your data within 30 days, except where the law requires us to keep it.

5. Acceptable use

Use BellFlo only for your school's dismissal and the purposes described here. Don't:

• try to get around security, see another school's information, or test the service's security without our written permission;
• copy, resell or reverse engineer the service, or use it to build a competing product;
• upload harmful code, or information the service doesn't ask for (such as student health records or home addresses);
• use the service in a way that breaks the law or harms others.

We may suspend access that puts the service or other schools at risk; we'll tell you why and restore it as soon as the risk is resolved.

6. Orders, fees and renewals

• Fees, the number of schools and the subscription term are set out in your order or quote. Subscriptions normally run for a school year.
• We bill by invoice against your purchase order. Payment is due within 30 days of the invoice unless your order says otherwise.
• If you don't renew, service continues until your first day of school plus 45 days (to the end of that month), so there is time for purchasing. After that no new dismissal day can start, but your records stay available until they are deleted as described in section 4.
• Pilots and evaluations run on the terms agreed for them. During a pilot, use practice data until your school or district has approved the use of real student information.

7. Support and availability

We provide support as described on our support page, and we work to keep BellFlo available during school hours. We may need short maintenance windows, which we schedule outside dismissal times wherever we can. Unless a signed agreement says otherwise, the response times on the support page are targets, not guarantees.

8. Our property

We own BellFlo, its software and its content (apart from your data). Your subscription gives you the right to use it during the term; it doesn't transfer ownership. If you send us ideas or feedback, we may use them to improve the service without owing you anything.

9. Warranties

We will provide the service with reasonable skill and care, and in line with our privacy policy. Apart from that, and to the extent the law allows, the service is provided "as is", without other warranties, including any warranty that it will be uninterrupted or error-free.

10. Limits on liability

To the extent the law allows, neither of us is liable to the other for indirect or consequential losses, or for lost profits, and each party's total liability under this agreement is limited to the fees you paid us in the 12 months before the claim. These limits don't apply to our obligations to protect your data, or to anything the law doesn't allow to be limited.

Nothing in these terms requires a public school or district to indemnify us or to waive any immunity or protection it has under the law.

11. Ending the agreement

Either of us may end the agreement if the other seriously breaks it and doesn't fix the problem within 30 days of being told. When the agreement ends, your access stops and your data is deleted as described in section 4. Sections 4, 8, 9, 10 and 12 continue to apply after it ends.

12. General

• These terms are governed by the laws of the State of Texas. If you are a public school or district in another state, the laws of your state apply instead.
• We may update these terms. We'll change the date above and tell your administrators at least 30 days before a change that affects you takes effect; your signed agreement, if you have one, isn't changed without your agreement.
• If part of these terms can't be enforced, the rest still applies. Neither of us is responsible for delays caused by events outside our reasonable control.
• You may not transfer this agreement without our agreement; we may transfer it to a company that takes over the service, and we'll tell you if we do.

13. Contact

Questions about these terms: [email protected].