Support
We're here to keep dismissal running. The quickest way to reach us is from inside BellFlo, where your request is tracked and you can attach screenshots.
How to reach us
- In BellFlo: administrators use Support in the front-office site; staff use Support in the app. Choose Dismissal day (urgent) if dismissal is affected today.
- By email: [email protected]. Tell us your school, what happened and when.
To look at a problem with you, our support team may ask to sign in to your school's account. That happens only if you allow it on the request, for 24 hours at most, and every action is logged.
Response targets
We aim to reply and to fix problems within these times. A signed agreement with your school or district may set its own.
| Priority | For example | First reply | Fixed or worked around |
|---|---|---|---|
| Critical | Dismissal can't run today | 30 minutes | 4 hours |
| High | A part of dismissal isn't working | 2 hours | 8 hours |
| Medium | Something is wrong but there's a way around it | 8 hours | 1 day |
| Low | Questions and requests | 1 day | 3 days |
Common questions
- A staff member forgot their PIN
- A school administrator can reset it: Staff → the person → Reset PIN.
- A device is locked after too many wrong PINs
- After 10 wrong PINs a device locks until a school administrator unlocks it: Devices → the device → Unlock.
- A phone or tablet was lost
- Remove it at once: Devices → the device → Remove. It stops working straight away; enroll a replacement with a new code.
- The district sign-in isn't working
- A school administrator can let staff sign in with their PIN only until midnight: Settings → Staff sign-in today. The district's administrators are told.
- A family lost their car tag
- Reissue it from Students → the child → Reissue, and print the new car tag. The old tag stops working.
- A phone won't scan
- Add the car by name or tag number on the scanner instead, or use any other device: every screen also works in a web browser.
- An administrator lost their authenticator app
- Contact us. We confirm who they are with the school, then reset their sign-in so they can set it up again.
Families
Questions about a child's pickup, bus or messages are best answered by the school office, which can see and change today's plan. Family messages include the office's phone number when the school has set one.